Frequently Asked Questions

Answers to Common Questions

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Web Hosting FAQ

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You can pay monthly or for 1, 2 or 3 years up front. If you decide to pre-pay, we give you some great discounts on our ongoing pricing. A one year prepayment gives you 2 free months, a 2 year prepayment gives you 6 free months and a 3 year prepayment gives you a whole year free!
Yes, we provide a no quibble 15-day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.
Yes. We provide fast support +966 50 845 3309.
Yes, your hosting comes packed with the world's number one control panel, cPanel. You can read more about cPanel.
We accept Visa, MasterCard, American Express, Bank transfer and PayPal.
No, root access is not available on any of our shared hosting plans. If you require root access with your hosting, we would recommend you purchase a cloud server.
Yes , we offer windows and Linux hosting.
We take an automatic backup on a daily basis for all accounts. Customers on our Startup and Performance plans can restore files directly from these backups via your control panel, as well as initiate on-demand snapshots of their account.The automated backups we take are strictly speaking for the purposes of full server restoration, and as per our terms, we do not guarantee the availability of these backups. We would therefore recommend that customers purchase our professional backup solution, CodeGuard, which will take a daily backup and enable you to automatically restore your site or individual files as needed. CodeGuard can be added during the order process.

F.A.Q's

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A virtual private server (VPS) is created through the process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server with an allocated number of resources and choice of a pre-installed operating system. It is an isolated microsystem based on a shared server. Since a VPS is self contained, you have full control of your server setup and are responsible for all updates and security. You can also choose to opt for our managed service.
VPS Hosting is a halfway point between shared hosting and a dedicated server. The VPS is created on a shared server but is self contained with its own configuration. VPS Hosting gives you more flexibility and access to more resources than shared hosting, making VPS ideal for a growing business or platform.
You can connect to your VPS through SSH and PuTTY or Remote Desktop.
Each cloud server is made up of one or more units called nodes. A node is allocated a guaranteed share of CPU and RAM resources, as well as SAN storage space and monthly bandwidth. The more nodes you assign to a cloud server, the more physical resources will be dedicated to your system. Unlike many other providers, we do not oversell or share any resources between machines.
Yes, each VPS server hosting account has its isolated or dedicated RAM, CPU and all server resources. Compared to a shared hosting, your data and processes are more secure in its own virtual environment.
you will have full root access, you can also install server-side applications that may be required for some script-driven platforms to run, view detailed traffic statistics and history of all the tasks running on the VPS. One of the best features of the virtualization panel is that you can use it to easily install a hosting Control Panel on the VPS. There are a lot of different hosting Control Panels, but a few of them are more popular than the rest – Hepsia, cPanel, Plesk and DirectAdmin. If you purchase a VPS, you can use the Control Panel that the provider is offering, or you can install your own.
We offer shared hosting and virtual servers in addition to security certificates SSL , web design and ecommerce websites.
You can communicate with us by opening a ticket or sending an email or through chatting